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Terms & Conditions

Special Orders:
Special Order items are non-returnable.  You will be informed of the Special Order Status when your order is placed.

Payment is required in full upon ordering.
We accept Visa, MasterCard, American Express, or Discover.
Payment may also be made by check, but your purchase will not be shipped until we have received your check and it has been cleared by the Bank.
Sales Tax:
We are required to collect sales tax on all items delivered in Florida; the sales tax rate is 7.00%.
Shipping Policy:
Our Standard Shipping within the continental United States is via U.S. Postal Service, UPS Ground or FedEx Ground depending on the most economical means.
Expedited delivery is available at an additional charge. If you require expedited delivery please contact us at 1.530.559.6680 or email us at or note in your order that you require expedited delivery.
For information regarding shipments outside the Continental U.S., please contact us at 1.530.559.6680 or email us at
Shipping Cost:
Our Standard Shipping cost, within the continental United States, for each product order is stated in the product information on the website.
Depending upon the product you purchase the item is shipped from West Palm Beach, FL. or directly from our supplier. Delivery time is dependent upon product availability and carrier service.  Normally the product will be shipped within 2-3 business days.  If you have special delivery or time constraints, please notify us of your requirements when placing your order.

Return Policy:
If you are not completely satisfied with a purchase or gift from Jordanwood for any reason, please return it for exchange or store credit.  You may return Jordanwood merchandise via U.S. Mail or by common carrier.  No cash, check, credit or debit refunds will be issued.  Special Order items may only be returned if damaged in shipment.
The following policies apply to all returns:

  • Returns with the original purchase receipt, including gift receipt, will be exchanged or refunded for store credit.
  • Returned item(s) must be returned (undamaged and unused) in its original packaging within 7 days of receipt for exchange or store credit.

Return Instructions:

To return an item, please follow the instructions below:

  • Call Jordanwood (1.530.559.6680) for a Return Authorization Number and Form.  A Return Authorization Form will be emailed to you.  Complete the Return Authorization Form, attach the form to the original receipt or gift receipt.  In the appropriate box on the Return Authorization Form, indicate the reason for the return and the action to be taken, such as replacement or merchandise credit. Place the Return Form in the box with your merchandise.
  • If you do not have your original receipt or gift receipt, please include a letter detailing the reason for the lack of a receipt.
  • Items required on the Return Authorization Form include:
    • Your name
    • Address
    • Phone Number
    • Date of Purchase
    • Item name/description
    • Reason for return
    • Action to be taken (replacement or merchandise credit)
    • Use the shipping carrier most convenient for you, and send the package to the address provided, where your return will be processed according to your instructions:

Jordanwood believes a customer's privacy is of utmost importance.
Therefore the information you share with us is not used in anyway other than the processing of your order.
Your credit card information is only used in the processing of your order and is not retained beyond the specific processing of your order. 
When we ship your item(s) directly from a supplier to you, we will share your shipping address with our supplier; otherwise, we do not sell, disclose, give away or provide your name, address, telephone number, email address or any other personal data to any third party.
The information you provide us in your profile, shipping and payment addresses, etc., are retained for you future shopping convenience.
If you have requested our newsletter your email address is retained for that purpose.
To protect your privacy we use security encryption on our web-site.
Problems/Issues or Comments:
If you have any comments about our web-site or experience any problem or issue with using the site or the processing of your order please contact us via email at  Please provide your first and last name, any comment or specifics about your problem and a phone number so we can follow up with you promptly.
Copyright 2018  This web-site and all of its contents is entirely owned by Jordanwood & Johnson Associates, Inc.  Use of the content on this site for other than its expressed purpose is strictly forbidden.
All of the information on this site has been checked for accuracy; however, occasionally omissions and errors may occur and are subject to correction.

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